Under measurement of water
Follow package directions for proper water amounts. If possible, use a scale to weigh the water.
Store prepared icing in a covered container.
Over measurement of water
Water temperature too low
Use 120° - 130°F water
Follow package directions for proper mixing times.
Bowl and paddle were not scraped well during the mixing
Follow package directions. Thoroughly scrape bowl and paddle.
Improper storage of mix
Store mix in a dry, cool location.
Follow package directions.
Old or damaged aluminum bowls or paddles were used
Use stainless steel bowl and paddle when preparing the White Crème Icing mix.
Check package codes and properly rotate inventory.
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