Troubleshooting Guide - Icing Mix

Not seeing desired results for icing mix? Get help below!
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  • Why is the icing stiff?

    Possible Causes

    Possible Solutions

    Under measurement of water

    Follow package directions for proper water amounts. If possible, use a scale to weigh the water.

    Improper storage

    Store prepared icing in a covered container.

  • Why is the icing too soft?

    Possible Causes

    Possible Solutions

    Over measurement of water

    Follow package directions for proper water amounts. If possible, use a scale to weigh the water.

    Improper storage

    Store prepared icing in a covered container.

  • Why is the icing lumpy?

    Possible Causes

    Possible Solutions

    Water temperature too low

    Use 120° - 130°F water

    Under mixing

    Follow package directions for proper mixing times.

    Bowl and paddle were not scraped well during the mixing

    Follow package directions. Thoroughly scrape bowl and paddle.

    Improper storage of mix

    Store mix in a dry, cool location.

  • Why is the icing discolored?

    Possible Causes

    Possible Solutions

    Bowl and paddle were not scraped well during the mixing

    Follow package directions.

    Old or damaged aluminum bowls or paddles were used

    Use stainless steel bowl and paddle when preparing the White Crème Icing mix.

    Old mix

    Check package codes and properly rotate inventory.