Product is out of date
Dispose of out of date products.
Product has been through too many freeze-thaw cycles
Make sure croissants are properly stored in the freezer. If possible, only pull the amount needed out of the freezer.
Croissants are under proofed
Proof croissants until doubled in size.
Croissants are over proofed and have fallen
Butter has melted out of croissants
Proof croissants at room temperature, covered or proof croissants in proof box at temperature lower than 85°F.
In the oven – Croissants are most likely over proofed
Out of the oven – Croissants are under baked
Follow package directions for baking croissants. Have oven checked for accuracy using an oven thermometer.
Croissants are over proofed
Croissants were not fully thawed prior to proofing
Thaw croissants, covered, under refrigeration until completely thawed.
Humidity too high in proof box
Set proof box humidity controls to 70 – 80%.
Croissants were not egg washed prior to baking
Egg wash croissants using 1 part whole egg to 1 part water.