Troubleshooting Guide - Frozen Cookie Dough

Not seeing desired results for frozen cookie dough? Get help below!
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  • Why don’t the cookies spread well?

    Possible Causes

    Possible Solutions

    Oven temperature is too hot

    Follow package directions for proper oven temperature. Have oven checked for accuracy using an oven thermometer.

    Cookies are out of date

    Dispose of out of date products.

  • Why do the cookies spread too much?

    Possible Causes

    Possible Solutions

    Oven temperature is too cold

    Follow package directions for proper oven temperature. Have oven checked for accuracy using an oven thermometer.

    Cookie dough has been thawed

    For best results, bake cookies from a frozen state.

    Pans have too much grease on them

    If possible, line pans with parchment paper. If using food release, lightly spray sheet pans.

  • Why do the cookies stick to the pan?

    Possible Causes

    Possible Solutions

    Cookies are most likely under baked

    Bake cookies to time range recommended on package directions. Have oven checked for accuracy using an oven thermometer.

    Pans are not properly treated

    Line pans with parchment paper or lightly spray with food release.

  • Why are the cookies too dark in color?

    Possible Causes

    Possible Solutions

    Cookies are over baked

    Baked cookies to time range recommended on package directions. Have oven checked for accuracy using an oven thermometer.

    Oven temperature is too hot

    Follow package directions for proper oven temperature. Have oven checked for accuracy using an oven thermometer.

  • Why do the baked cookies have an improper shape?

    Possible Causes

    Possible Solutions

    Pans used for cookies are too hot

    Pans used for cookies should be cool; warm pans will melt the fat in the dough resulting in an inferior shaped product.