Oven temperature is too hot
Follow package directions for proper oven temperature. Have oven checked for accuracy using an oven thermometer.
Cookies are out of date
Dispose of out of date products.
Oven temperature is too cold
Cookie dough has been thawed
For best results, bake cookies from a frozen state.
Pans have too much grease on them
If possible, line pans with parchment paper. If using food release, lightly spray sheet pans.
Cookies are most likely under baked
Bake cookies to time range recommended on package directions. Have oven checked for accuracy using an oven thermometer.
Pans are not properly treated
Line pans with parchment paper or lightly spray with food release.
Cookies are over baked
Baked cookies to time range recommended on package directions. Have oven checked for accuracy using an oven thermometer.
Pans used for cookies are too hot
Pans used for cookies should be cool; warm pans will melt the fat in the dough resulting in an inferior shaped product.